Working at Portway House Care Home Limited

Staff say there aren't enough of them so they have to rush care and can't spend time chatting with residents.

The majority of the 12 staff members we spoke with all felt that staffing levels were too low for them to support people in a person centred way. They felt due to staffing levels they had to rush the support they provided and did not have time to spend chatting with people.

Management checks missed problems like unsafe moving, medication errors, and infection control slips.

The provider's systems had failed to identify concerns that the instructions for the use of the thickening agent was not always clear and not signed for when used; equipment which was not included on the cleaning schedules had not been identified.

Safety isn't reliable with issues like unsafe moving practices, poor medication recording, and dirty equipment.

During our inspection we observed staff members carrying out unsafe moving and transferring practices; we observed 2 staff members not following the correct guidance for wearing masks and equipment had not being thoroughly cleaned.