Working at Portsdown View
St. Agnes Close, Havant, PO9 3FJ
Operated by Connaught Care (Bedhampton) Ltd
71 bedsResidential homes
Workplace Score
3.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.1/10
Key Finding
"Work to build team morale and a new stable manager show promise, but no activities programme and short staffing hold it back."
Safety & Risk
3/10
✕
At the start of our assessment in March 2024 we found people were not always protected from avoidable harm. Risks to people had not always been assessed, monitored, or mitigated effectively.
Staff Culture
4/10
!
Work was in progress to engage staff and increase morale, but staff feedback identified there was still work to do to build the team. Several staff commented on the division between original staff and newer staff.
Staffing Levels
3/10
✕
At our site visit in March 2024, most staff were not happy about staffing levels and told us there were times when they were short staffed which limited the time they could spend with people.
Training & Dev
3/10
✕
Some staff lacked the necessary training and competencies to meet people’s needs safely. Where training had taken place, this was not always translated into care practice.
Management
3/10
✕
The home had experienced inconsistent leadership due to numerous changes in registered managers since its opening in June 2023. A new manager was appointed during the period of our assessment which brought stability.
Programmes
2/10
✕
No activities, engagement programmes, or creative approaches mentioned at all in the report.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement, or creative approaches mentioned at all in the report.
Staffing was short at times, so care workers felt rushed and pulled staff from other areas to cover.
most staff were not happy about staffing levels and told us there were times when they were short staffed which limited the time they could spend with people. They are taking staff from other departments.
Only basic training with gaps in key areas like mental capacity and medications.
Some staff lacked the necessary training and competencies to meet people’s needs safely. Staff had also not always received training in specific topics related to peoples’ individual needs, such as the use of a rescue medication for allergic reactions and diabetes.
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews