Working at Portobello Place

Staffing levels are too low especially at nights, high turnover means lots of new and temporary staff who don't know residents well.

Without exception people told us there were too few staff especially at night-time... high staff turnover, so we really have very little trust in them."

Staff scared to speak up because managers dismiss concerns or get rude, creating a closed atmosphere.

Staff told us they feel if they raise some concerns they are told off and told us they would not be willing to speak up in the future."

Poor cleaning and infection control like unclean rooms and bad hand hygiene put staff and residents at risk of infections.

People were at an increased risk of infection due to poor hygiene... staff did not routinely observe good hand hygiene."