Working at Portland Street

Improvements were noted across the whole service and actions were taken to ensure people's safety... While most risks had been identified and risk assessments were in place, we saw that on one occasion a person's risk assessment had not been updated.

Staff were friendly and motivated... Staff trusted their manager... Health care professionals complimented the staff team and management at the home and felt this was a good service with a good culture.

Staff and people spoken with said there were enough staff. The manager confirmed there were no vacancies.

Staff trusted their manager and felt able to raise any concerns and their views about changes they would like to see.