Last updated: 9 February 2026
"Supportive management builds a stable, happy team with enough permanent staff, but gaps in medicine records and limited activities hold it back."
One person was receiving a medicine four times a day that should be given at least four hours apart. There was not a system in place to record the exact time this medicine was administered.
Staff told us they enjoyed working at the service and could seek support from the registered manager. One staff member said, '[The registered manager] is always available'... 'We all get on well and work as a team.' Staff were proud of the service.
People were supported by appropriate numbers of consistent, permanent staff. Care staff told us they felt there were enough staff. One staff member told us, 'We have time to do everything we need to do'.
New staff had a basic induction provided by the registered manager and completed 'shadow shifts' to become familiar with the needs and ways to support each person. Staff had regular individual meetings and monitored practise supervision.
People and staff were positive about the management of the service and told us the registered manager was very supportive and approachable. Any concerns or worries were listened to, addressed and used as opportunities to make improvements to the service.
People were provided with opportunities to participate in a range of activities of their choice. Staff had time to spend with people encouraging them to participate in individual and small group activities.
No dedicated activities coordinator or special programmes, so the job is mostly routine personal care.
People were provided with opportunities to participate in a range of activities of their choice.
Gaps in medication records like missing exact times between doses and no notes on as-needed meds effects.
One person was receiving a medicine four times a day that should be given at least four hours apart. There was not a system in place to record the exact time this medicine was administered... no system to record the outcome of PRN medicines.
Only standard training like basic induction and supervisions, no specialist courses or funded qualifications.
New staff had a basic induction... completed the Care Certificate... Staff had regular individual meetings and monitored practise supervision.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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