Working at Portland Lodge
21 Landguard Manor Road, Shanklin, PO37 7HZ
Operated by Isle of Wight Homecare Ltd
19 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Supportive management builds a stable, happy team with enough permanent staff, but gaps in medicine records and limited activities hold it back."
Safety & Risk
6/10
✓
One person was receiving a medicine four times a day that should be given at least four hours apart. There was not a system in place to record the exact time this medicine was administered.
Staff Culture
8/10
✓
Staff told us they enjoyed working at the service and could seek support from the registered manager. One staff member said, '[The registered manager] is always available'... 'We all get on well and work as a team.' Staff were proud of the service.
Staffing Levels
8/10
✓
People were supported by appropriate numbers of consistent, permanent staff. Care staff told us they felt there were enough staff. One staff member told us, 'We have time to do everything we need to do'.
Training & Dev
6/10
✓
New staff had a basic induction provided by the registered manager and completed 'shadow shifts' to become familiar with the needs and ways to support each person. Staff had regular individual meetings and monitored practise supervision.
Management
8/10
✓
People and staff were positive about the management of the service and told us the registered manager was very supportive and approachable. Any concerns or worries were listened to, addressed and used as opportunities to make improvements to the service.
Programmes
4/10
!
People were provided with opportunities to participate in a range of activities of their choice. Staff had time to spend with people encouraging them to participate in individual and small group activities.
Points to consider
No dedicated activities coordinator or special programmes, so the job is mostly routine personal care.
People were provided with opportunities to participate in a range of activities of their choice.
Gaps in medication records like missing exact times between doses and no notes on as-needed meds effects.
One person was receiving a medicine four times a day that should be given at least four hours apart. There was not a system in place to record the exact time this medicine was administered... no system to record the outcome of PRN medicines.
Only standard training like basic induction and supervisions, no specialist courses or funded qualifications.
New staff had a basic induction... completed the Care Certificate... Staff had regular individual meetings and monitored practise supervision.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews