Working at Portelet House Care Home
22 Grand Avenue, Bournemouth, BH6 3SY
Operated by Portelet Care Limited
15 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Excellent safety measures and a strong supportive team culture, although occasional staffing shortages and limited activities hold it back."
Safety & Risk
8/10
✓
2023 targeted inspection: Risk assessments had been completed and support plans put in place to ensure people's safety. We were satisfied by the management of risk for people. All infection prevention and control measures assured.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'I feel very supported, we are a strong team.' All staff commented on the homely nature of the service and spoke of each other and the people they supported as being like an extended family.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff on duty to meet people's needs. The staff also told us there were enough staff working in the home.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: New employees completed a comprehensive induction programme and where appropriate this included access to the Care Certificate. Staff had a system in place for regular supervision and appraisal sessions.
Management
6/10
✓
Per 2019 comprehensive inspection: Staff told us they felt supported by their colleagues and the management team. They spoke with warmth and respect about the manager and area manager who visited regularly.
Programmes
5/10
!
Per 2019 comprehensive inspection: Staff supported people with day to day lives and leisure pursuits including music which people enjoyed, interactive table with personalised games trialled and ordered, cognitive stimulation training rolling out.
Points to consider
Staffing is adequate but nothing special, with enough staff according to dependency tool and staff feedback but one resident noted occasional shortages.
Per 2019 comprehensive inspection: One person commented that sometimes they believed the home to be short staffed. They told us they had never felt neglected as a result of this.
No dedicated activities coordinator, so role involves some music and games but mostly routine personal care.
Per 2019 comprehensive inspection: Staff spent time chatting with people and supporting them with their day to day lives and leisure pursuits. Staff in the home had previously taken a national training course in supporting people with activities. These staff had recently left so further staff were booked to attend.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews