Working at Portelet Cottage
32 Milton Road, Bournemouth, BH8 8LP
Operated by Portelet Cottage Limited
16 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Outstanding management and a proud family-like staff culture, although adequate staffing lacks retention details and training is basic."
Safety & Risk
7/10
✓
Risks to people's safety were assessed and reviewed. The care plans had individual risk assessments which guided staff to provide safe care.
Staff Culture
8/10
✓
Staff told us they feel proud to work at Portelet Cottage. A staff member stated, 'Very culturally friendly... staff members are like a close family. It is a privilege to work here.'
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs.
Training & Dev
6/10
✓
There was an induction programme in place which included completion of the Care Certificate.
Management
8/10
✓
Without exception, people, their relatives, professionals and staff gave us positive feedback about the registered manager at Portelet Cottage. Comments included: 'The registered manager is one of the most responsive managers I have met'
Programmes
/10
✕
Points to consider
Staffing is adequate to meet needs, but no details on low agency use or high staff retention.
There were enough staff on duty to meet people's needs.
Only standard induction and basic training like the Care Certificate, no specialist courses or funded qualifications.
There was an induction programme in place which included completion of the Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews