Working at Portcullis House
The Embankment, Langport, TA10 9RZ
Operated by Somerset Care Limited
44 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Supportive managers, good training and a positive culture, but agency staff cover shortages and activities lack coordination."
Safety & Risk
6/10
✓
We were somewhat assured... using PPE effectively... and promoting safety through... hygiene practices... minor issues with temporary staff mask and communal bathroom items addressed by registered manager on the day. From 2021 inspection.
Staff Culture
6/10
✓
Staff were happy with the support and training they received. A member of staff said, 'Things are better now, we feel supported.' Per 2019 comprehensive inspection.
Staffing Levels
5/10
!
Staff told us they felt there were usually enough staff to safely support people. Where staff shortages occurred, the provider used agency staff who were familiar with the home. Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
One member of staff told us, 'We get lots of training, the training is good.' New staff underwent an induction programme which included shadowing. Per 2019 comprehensive inspection.
Management
6/10
✓
The manager and deputy manager were very visible in the home and people appeared very relaxed and comfortable with them. A member of staff said, 'Things are better now, we feel supported.' Per 2019 comprehensive inspection.
Programmes
5/10
!
Activities were being planned in line with people's wishes... poster advertising a 'Gin cocktails evening.' Another person asked to feed a lamb... encouraging one person... to help in the garden. Per 2019 comprehensive inspection.
Points to consider
Staffing is usually enough but they use agency staff when there are shortages.
Where staff shortages occurred, the provider used agency staff who were familiar with the home. Per 2019 comprehensive inspection.
Activities programme has some variety like themed evenings and gardening but no coordinator or specialist programmes mentioned.
Activities were being planned in line with people's wishes... 'Gin cocktails evening,' feed a lamb... help in the garden. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews