Working at Portchester Lodge

Staff had taken appropriate steps to protect people from the risk of abuse. Investigation records and notifications submitted to us demonstrated incidents of potential abuse were investigated and reported appropriately.

The culture of the organisation was good and people told us staff were friendly, had good values and enjoyed their jobs.

The service had a stable staff team and at the time of the inspection there were no support worker vacancies. The registered manager was proud to tell us agency staff were not required which provided a good level of continuity in the service.

Staff were complimentary about management and told us they were supportive, knowledgeable and positive role models.