Working at Port Regis

Workers lack face-to-face training in basics like first aid and moving residents, and have no training for specific needs like seizures.

Staff feedback was that they had not had face to face training such as first aid and moving and handling training to support them to carry out their roles. Staff had also not received training or support to meet particular health conditions for people as reported on under involving people to manage risk.

Missing risk plans for seizures, smoking, anxiety and medication storage, plus mix-ups like giving one resident's pills to another.

Risks in relation to a person’s epilepsy and seizures had not been assessed... Risks in relation to medicines people received had also not always been assessed... There had been a medicines error involving a medicine... whereby a deceased person’s medication had been given to another person.

Managers missed problems like poor risk checks and medication errors in their audits, and some workers feel their concerns get ignored.

The provider’s quality assurance processes were not effective as they had not picked up shortfalls we identified during this inspection... Most staff also felt they were approachable, although some had fedback that their concerns were not always acted on.