Last updated: 9 February 2026
"Approachable managers and strong safety practices shine, but some agency staff and no dedicated activities coordinator hold it back."
Staff knew how to report and record accidents and incidents... Learning from incidents was shared with the staff team. Staff who administered medicines reported any errors they made, and these were investigated.
All staff told us they felt supported by the management team. Staff understood how to keep people safe and embraced team working.
People, relatives and staff told us they felt there were sufficient staff to safely meet people's needs... Staff were not rushed and had time to spend with people.
Staff were supported to complete national vocational qualifications in health and social care. Where people required support to use specialist equipment, staff received training.
Relatives and staff told us the managers were always available, had an 'open door' policy, and were approachable. The management team ensured staffing practices met their expectations by working alongside them.
Activities took place with individuals, based on their personal preferences, each day... We saw some events people had enjoyed included birthday parties, trips to the theatre and holidays abroad. Some people attended weekly visits to a local community centre.
Staff numbers are enough for unhurried care but agency staff are used sometimes.
New staff and any agency staff worked with experienced staff to understand people's individual needs.
No dedicated activities coordinator or specialist programmes, just staff doing daily individual activities and outings.
Activities took place with individuals, based on their personal preferences, each day. Staff consistently looked for opportunities to engage with people during our inspection visit.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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