Working at Poplars Care Home
15-17 Ickenham Road, Ruislip, HA4 7BZ
Operated by Appcourt Limited
27 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Approachable managers foster a family-like culture with innovative activities programmes, but staffing was recently boosted and training stays basic."
Safety & Risk
7/10
✓
Provider had systems to help safeguard people... assessed and planned for risks... medicines safely stored and administered... analysed trends in incidents and shared learning with staff.
Staff Culture
8/10
✓
Staff told us they felt valued... 'I enjoy working here, it is like a family' and 'I really believe management support my wellbeing' and 'The attention to staff wellbeing is amazing.'
Staffing Levels
6/10
✓
The provider employed enough staff to keep people safe... low turnover of staff... recently reassessed staffing levels and arranged for an additional staff member to work each day.
Training & Dev
6/10
✓
Staff completed a range of training... about dementia, mental health needs... Managers regularly reviewed staff training and arranged for additional training... regular supervision meetings.
Management
8/10
✓
Managers are approachable and supportive; staff say 'The senior leadership team is kind and compassionate. They share the responsibility of running the home with us. They are not afraid of stepping into the work and helping out.'
Programmes
8/10
✓
Dedicated activities coordinator; intergenerational links with nursery and schools, therapy dog, regional music and songs project, people lead yoga and exercise, community outings and volunteering.
Points to consider
Staffing is adequate with enough carers and low turnover, but they recently added an extra carer each day to meet needs better.
The provider had recently reassessed staffing levels and arranged for an additional staff member to work each day to meet an identified need.
Training covers basics like dementia and mental health care with supervisions, but no specialist qualifications or career progression mentioned.
Staff completed a range of training to help them understand about people’s needs. This included training about dementia, mental health needs... Managers regularly reviewed staff training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews