Working at Poplars Care Home

Staff ensured potential risks to people had been assessed and managed safely. People were safe and protected from the risk of abuse and discrimination. People received their medicines safely. The provider reviewed incidents to identify if any actions were required.

Staff confirmed they felt respected and well-supported by the provider. A member of staff said, 'They are good managers.' The provider was open and receptive to feedback and keen to identify any areas they could improve. Staff worked co-operatively and supportively together as a team.

People and staff reported there were sufficient staff to meet people's needs. People's feedback included, 'There are enough staff. I don't have to wait', '[There are] plenty of staff' and '[There is] always someone [staff] to help'.

Staff had been provided with a variety of training related to people's care needs and the management of any associated risks. Eight of the 15 staff had either started or completed further professional qualifications in social care.

The registered managers were present within the home throughout the working week and available to both people and staff. They supported the staff team with their work as required. Staff confirmed they felt respected and well-supported by the provider. A member of staff said, 'They are good managers.'

Per 2020 comprehensive inspection: There was an activities co-ordinator who worked part time at the home. They carried out one-to-one activities as well as group activities which engaged people of different interests or abilities. These included games, such as bowling or throwing beanbags, quizzes and bingo, hand massages and nail painting, word searches and board games or puzzles.