Working at Poplars
23 Serpentine Road, Birmingham, B29 7HU
Operated by Autism.West Midlands
5 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported by a visible responsive manager with assured safety and good staffing, although no activities coordinator limits programmes."
Safety & Risk
8/10
✓
2020 infection control inspection: assured safe on all measures including visitor screening, PPE use, testing, and outbreak management; per 2018: incidents analysed and medication errors corrected promptly.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: staff reported improved morale, person-centred culture, and felt supported by manager.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: sufficient staff with good ratios allowing plenty of time and one-to-one work.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: staff received specific autism training from a trainer who knows residents, plus safeguarding and medication competency checks.
Management
8/10
✓
Per 2018 comprehensive inspection: registered manager was a visible presence, staff felt supported and said manager responsive and improved morale.
Programmes
6/10
✓
Per 2018 comprehensive inspection: people supported with college classes, horse riding, swimming, social clubs, concerts, holidays, and local community groups.
Points to consider
Days have some variety from community outings and classes but no activities coordinator or specialist programmes to make the role more fulfilling.
People were supported to take part in activities they enjoyed. For example, three people attended local colleges or adult education classes and ... horse riding, swimming and to social clubs in the local community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews