Working at Ponteland Manor Care Home
Thornhill Road, Newcastle Upon Tyne, NE20 9PZ
Operated by Care UK Community Partnerships Ltd
52 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Strong management and effective safeguarding, but heavy agency use leads to less consistent care."
Safety & Risk
7/10
✓
Systems were in place to safeguard people from the risk of abuse and the risks people were exposed to had been assessed. Reviews of incidents took place to assess if any improvements to staff practice could be made.
Staff Culture
6/10
✓
Systems were in place to recognise staff for their achievements. This included an awards ceremony organised by the provider. We received positive feedback from people, relatives and visiting professionals.
Staffing Levels
5/10
!
There were enough staff deployed to meet people's needs. Due to difficulties in recruiting permanent staff there was a reliance on the use of agency staff. This had impacted on the consistency of care.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff told us and records confirmed that there was sufficient training to enable them to meet people's needs. A supervision and appraisal system was in place.
Management
7/10
✓
The registered manager completed daily 'walkarounds' in the home to monitor quality and a visiting healthcare professional told us, '[Name of manager] runs a tight ship, she is always professional and respectful.'
Programmes
6/10
✓
Per 2020 comprehensive inspection: Two lifestyle coordinators were employed and an activities programme was in place. Pets as therapy dogs and other animals visited. Children from the local nursery came to the home.
Points to consider
Enough staff to cover shifts but heavy agency use means less consistent care and working with unfamiliar colleagues.
Due to difficulties in recruiting permanent staff there was a reliance on the use of agency staff. This had impacted on the consistency of care provided to people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews