Working at Ponsandane

Systems designed to protect people from abuse were effective and managers understood how to investigate and report any concerns... Where accidents or incident occurred, these had been investigated and any areas of learning or possible improvement identified and shared with staff.

Staff told us they were treated fairly and were complimentary of the support provided by managers during periods of ill health or personal challenge. They described how flexible and supportive their managers and colleagues had been.

The service was safely staffed, and records showed that planned staffing levels were routinely achieved. Agency staff were used when necessary to ensure sufficient staff were available to meet people’s needs.

Recently recruited staff were very complimentary of the quality of initial training they had received... "The training was 3 weeks, 2 weeks of shadowing and a week training in Truro."

Staff were complimentary of the service’s leadership and told us, “The manager is really nice, really approachable”, “I love my manager, she has been here for over a year now and has done brilliant. I had some personal issue come up with my life and she was very understanding and really helpful.”

The service employed 3 part time activities coordinators and there was a varied programme of entertainment and activities available... “The activities here are brilliant, there is a range of entertainment and tea parties, hairdressers and all that as well.”