Working at Pondsmead Care Home
Shepton Road, Bath, BA3 5HT
Operated by Pondsmead (Shepton Mallet) Limited
76 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"People feel comfortable with staff and medicines are handled safely, but no permanent manager yet and regular agency staff use hold it back."
Safety & Risk
6/10
✓
People received their prescribed medicines safely. Staff who administered medicines had received specific training and had their competency in this area assessed. Medicines incidents or errors were reported and investigated, and regular audits took place.
Staff Culture
6/10
✓
People appeared comfortable and relaxed with the staff who supported them. One member of staff said, 'We have enough staff. No problem with staff.'
Staffing Levels
5/10
!
There were enough staff to safely support people and to meet their needs. The provider used regular agency staff to fill any staffing gaps.
Training & Dev
/10
✕
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. However, a manager had been appointed and they had begun the process to be registered with the Commission.
Programmes
/10
✕
Points to consider
No permanent manager in charge yet, even though one has been appointed and started the registration process.
At the time of our inspection there was not a registered manager in post. However, a manager had been appointed and they had begun the process to be registered with the Commission.
Staffing is adequate but they use agency workers regularly to fill gaps.
The provider used regular agency staff to fill any staffing gaps. One agency worker told us they worked on weekdays and weekends.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews