Working at Polesworth Group Pooley View

Sometimes only one carer on shift even with four residents, though staff say it's enough to manage.

At times, staff were 'lone workers' at the service which meant there was just one staff member on shift... Everyone spoken with said the one staff member was sufficient to safely and effectively meet people's individual needs.

No activities coordinator or specialist programmes, so the role is mostly supporting outings like shopping, drama groups and pub lunches.

People told us they sometimes went out together as a group, but at other times chose individual activities... 'I go to dancing, drama group, craft sessions and pub lunches.'

Some issues with accurately recording medicine stocks and storing some in the kitchen fridge.

Staff had not consistently ensured stocks of people's medicines were accurately recorded on their MAR... One person's medicines required below room temperature storage... in the kitchen food fridge.