Working at Polesworth Group Laurel End
Laurel End, Laurel Avenue, Tamworth, B78 1LT
Operated by Polesworth Group Homes Limited
9 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Staff feel valued in a positive culture with supportive management and stable staffing without agency use, but a lack of structured activities and some safety gaps hold it back."
Safety & Risk
6/10
✓
People were supported by trained staff in the safe administration of their prescribed medicines. However, medicine stock had not been carried forward... Some staff had not taken part in fire drills.
Staff Culture
8/10
✓
There was a positive and person-centered culture at the service. Staff felt valued in their roles. One staff member told us, this is the best home I have worked in.
Staffing Levels
7/10
✓
There were sufficient staff on shift to meet people's individual needs. We do not use any agency here, and if needed I will cover a shift. Things are now much better with some recent recruitment.
Training & Dev
6/10
✓
Staff received an induction and training. Staff received supervision and told us they felt supported. One staff member whose had recently started... hasn't completed all my training yet.
Management
7/10
✓
Staff felt supported by the management team. Staff felt listened to and valued in their role. The registered manager told us if needed I will cover a shift.
Programmes
4/10
!
People felt supported to take part in activities they enjoyed. I go to church to do knitting... I like going out for fish and chips and the staff take me once a week.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care with basic outings.
People felt supported to take part in activities they enjoyed. I go to church to do knitting... I like going out for fish and chips.
Only standard training and induction, no specialist courses or funded qualifications.
Staff received an induction and training. Staff who had worked at the home for some time felt they had completed all the training they needed.
Some gaps in medication stock records and fire drills not completed for all staff.
We found medicine stock, for November 2023, had not been carried forward... Some staff had not taken part in fire drills.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews