Last updated: 10 February 2026
"Staff feel well supported by approachable leadership and are proud of the service with incentives, but uncertain staff retention and basic training hold it back."
Risks were assessed, monitored, and managed. Clear and robust arrangements were in place to ensure staff supported people to take their medication consistently and safely.
Staff were proud of the service and motivated to achieve good outcomes for people. The provider valued the staff team and we saw various staff incentives in place.
There were enough skilled and competent staff to ensure they could safely support people who used the service. Our observations confirmed there were sufficient staff to meet people's needs in a timely manner.
Staff received training in relation to the safe administration of medicines and their competencies were checked to ensure safe practice. There was a supervision, appraisal and comprehensive training programme in place.
People, relatives, and staff were very positive about the leadership of the service and praised the management team. Staff felt well supported and said the registered manager was open and approachable.
Staff numbers are enough to meet needs without rushing care, but no details on staff retention or low agency use to make workloads consistently easy.
There were sufficient numbers of staff who had been safely recruited to meet people's needs. Staff said there were sufficient numbers of staff to make sure people's needs were met and to ensure their care was not rushed.
Training covers basics like medicines and safeguarding with supervision in place, but no specialist courses or funded qualifications mentioned.
Staff received training in relation to the safe administration of medicines and their competencies were checked to ensure safe practice.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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