Working at Point House
Sprowston Road, Norwich, NR3 4QN
Operated by Mr & Mrs A Cropley
22 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported in a positive environment with good teamwork and safety, but basic training and adequate staffing without strong retention hold it back."
Safety & Risk
7/10
✓
Staff were knowledgeable about safeguarding. Medicines were stored safely and administered as prescribed.
Staff Culture
7/10
✓
Staff worked well as a team and were well-supported. Staff told us of a supportive, positive environment to work in.
Staffing Levels
5/10
!
There were enough staff to meet people's needs.
Training & Dev
5/10
!
Staff received mandatory training in areas such as mental capacity, safeguarding and first aid. Staff told us they received regular supervisions.
Management
7/10
✓
The registered manager was regularly around in the home and available to people. Staff told us of a supportive, positive environment to work in.
Programmes
5/10
!
There were trips and activities for people, staff supported baking and gardening within the home, and engagement with local community.
Points to consider
Staff numbers are enough to get by but nothing extra like low staff turnover or few agency workers mentioned.
There were enough staff to meet people's needs.
Only basic required training and supervisions, no specialist courses or extra development.
Staff received mandatory training in areas such as mental capacity, safeguarding and first aid. Staff told us they received regular supervisions.
Some trips, baking and gardening but no activities coordinator or special innovative programmes.
There were trips and activities for people... staff continued to support people to follow some activities, such as baking and gardening, within the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews