Last updated: 10 February 2026
"A positive family-oriented culture and stable long-term staff, but informal supervision and medicines labelling issues need attention."
Medicines were, in the main, safely managed, however the provider has made some changes such as introducing specific PRN protocols and labelling medicines with disposal dates following our assessment
The culture in the service was extremely positive. It had a feel of being family orientated with aspects of professional care as needed
All staff had been in post for a number of years and knew the person very well... Additional staff cover was provided by bank staff who had previously been employed at the service
Staff did not receive formal supervision regularly, however had participated in appraisals. The co-owner held informal supervision meetings with staff and has agreed to formalise this process
Staff were happy with the management of the service, and the owners displayed its values in their leadership. There was an open and honest culture
Staff took the person out most days and supported them with sensory activities... daily outings to access the community for walks and visits to local places of interest such as the beach and the quay
Staff only get informal chats instead of regular planned one-on-one supervision meetings
Staff did not receive formal supervision regularly, however had participated in appraisals. The co-owner held informal supervision meetings with staff and has agreed to formalise this process
Some liquid medicines missed opening and disposal date labels, and PRN protocols were added after the inspection
These had not been labelled with date of opening and date for disposal... We asked the registered manager to add PRN protocols to the medicines records
No dedicated activities coordinator or named specialist programmes, so the role relies on basic sensory activities and outings
The premises had been adapted and upgraded and a sensory area installed. Staff took the person out most days and supported them with sensory activities
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp