Working at Poets Mews Care Home
2 Cherry Avenue, Clevedon, BS21 6DY
Operated by Artisan Care Clevedon Limited
80 bedsNursing homesResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Good training, regular activities and supportive culture, but no permanent manager and staff turnover pressures hold it back."
Safety & Risk
6/10
✓
Safeguarding and medicines processes in place with minor fridge temperature recording gap: 'Medicines were managed safely... The recording of fridge temperatures in one clinic room had not consistently been documented.'
Staff Culture
6/10
✓
Staff feel supported by management despite challenges: 'Staff told us they felt supported by the current management team. The staff also said the past few months had been challenging due to staffing shortages.'
Staffing Levels
5/10
!
Adequate staffing but pressure from turnover with agency and transfers used: 'People were currently supported by enough staff, although there had been pressure on the team following staff turnover and recruitment challenges in the region.'
Training & Dev
6/10
✓
Standard mandatory training provided with on-site trainer: 'Staff spoke appreciatively of the training provided; They had attended training in a range of subjects including caring for older people, fire safety, first aid...
Management
5/10
!
No registered manager in post yet with area manager and acting managers in charge: 'A new manager had recently been recruited. Until they were able to fully take up their post, the area manager and two acting managers from other services were managing the home.'
Programmes
6/10
✓
Regular structured activities programme with dedicated coordinator: 'Managers had a lot of praise for the activities co-ordinator. There was a very full programme of activities, and the activities organiser facilitated groups in the morning and afternoon.'
Points to consider
No permanent manager in place yet, so area manager and acting managers are covering.
The service did not currently have a manager registered with the Care Quality Commission. A new manager had just been recruited.
Staffing is adequate but relies on lots of agency staff and has had shortages from turnover.
although there had been pressure on the team following staff turnover and recruitment challenges... the use of regular agency staff to ensure people's needs continued to be met consistently.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews