Working at Platinum Care Services
24 Raymond Avenue, Birmingham, B42 1LX
Operated by Platinum Care Services Limited
8 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported by visible managers in a motivated team, although staff retention is unclear and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People received their medication at the right time and it was stored safely... staff gave medication in pairs to reduce the risk of errors... detailed risk assessments.
Staff Culture
8/10
✓
One member of staff told us, 'The staff work well as a team here; they are motivated. Caring is done for the support you give and not for the financial reward.'
Staffing Levels
6/10
✓
We saw that there were sufficient staff on duty during our visit to meet people's needs and to keep them safe.
Training & Dev
7/10
✓
Records showed us that all staff received regular training... Some staff had also completed additional training such as a senior development programme to help them prepare for leadership roles.
Management
8/10
✓
The registered manager along with senior managers had created a culture of individualised support... Managers were visible within the home... Staff felt supported and had access to managers for advice and guidance during evenings and weekends.
Programmes
6/10
✓
People had lots of opportunities to access the local community and activities had been planned... such as swimming and accessing a local sensory room... go horse riding.
Points to consider
Staffing levels are sufficient to meet needs, but no details on stable team or avoiding agency workers.
We saw that there were sufficient staff on duty during our visit to meet people's needs and to keep them safe.
Varied outings like horse riding and swimming keep things interesting, but no dedicated activities coordinator or specialist programmes.
People had lots of opportunities to access the local community and activities had been planned in line with the wishes... horse riding... swimming and accessing a local sensory room.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews