Working at Plane Tree Court

Staffing is adequate but staff say they need more help during busy times so call bells can be slow.

some staff told us they would benefit from additional staff especially during busy periods of the day. One staff member told us, “Some residents tell me that there should be two of me.”

Medication records had errors like missing times and wrong balances so people might miss doses.

People’s medicines were not always recorded and administered safely... balances on Medicine Administration Record (MAR) charts did not indicate that medicines had been given correctly.

No strong activities programme so the job is mostly routine care with basic things like bingo.

we observed not all of people were supported to access organised activities. For example, people with limited mobility were receiving less interactions from staff... One person told us, “I don’t join with many activities, but I do like bingo.”