Last updated: 10 February 2026
"Strong leadership and thorough training, but night staffing shortages and poor mealtime safety management hold it back."
Risks at meal times were not well managed. Most people ate alone in their bedrooms... This included people who were known to have swallowing difficulties and people who had experienced significant choking episodes.
The culture of the service was positive, and people and staff were complimentary of the registered manager and provider. Staff told us it was a good place to work.
There were not always adequate staffing levels at night to keep people safe and meet their needs. The rota showed once or twice a week there was 1 night staff on duty instead of 2.
There was a comprehensive range of training and development opportunities to ensure staff had the skills and knowledge to carry out their role. There was a robust induction programme for new staff and staff new to care undertook the Care Certificate.
There was strong, clear leadership of the service. The registered manager and provider spoke openly and honestly during the inspection and were responsive to any discussions regarding regulation and best practice topics.
Per 2017 comprehensive inspection: Activities on offer included singing, films, arts and crafts, chair exercises and themed events, such as reminiscence sessions and visits from external entertainers.
Night shifts sometimes had only one staff member instead of two, leaving the team stretched at times.
The rota showed once or twice a week there was 1 night staff on duty instead of 2. This was not in line with assessments and protocols in the care home designed to keep people safe.
Mealtime risks for people with swallowing problems were not managed well enough.
Risks at meal times were not well managed... people who were known to have swallowing difficulties and people who had experienced significant choking episodes.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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