Working at Pippins Residential Care Home

People were protected from the risk of harm and abuse. However, whilst the service had identified issues, we found some of these areas still needed further improvement. For example, medicines charts were not always completed correctly.

Staff told us they were well supported by the management team and felt confident to raise any concerns. We observed the service had a relaxed and friendly atmosphere.

We observed sufficient numbers of suitably trained staff were available to meet people’s needs. People told us they always received support when they needed and did not have to wait long.

Staff told us they liked working at the service. They said they were able to ask the management team about additional training and raise concerns, staff told us they found the managers very supportive.

Staff supported people to engage in activities in the community and the service had an activities coordinator that would ensure activities were meaningful to the people living at the service, such as supporting people to find volunteering jobs.