Last updated: 10 February 2026
"Staff feel supported by managers in a friendly atmosphere with meaningful activities, but overdue supervisions and incomplete medicine charts need attention."
People were protected from the risk of harm and abuse. However, whilst the service had identified issues, we found some of these areas still needed further improvement. For example, medicines charts were not always completed correctly.
Staff told us they were well supported by the management team and felt confident to raise any concerns. We observed the service had a relaxed and friendly atmosphere.
We observed sufficient numbers of suitably trained staff were available to meet people’s needs. People told us they always received support when they needed and did not have to wait long.
Staff confirmed they had received up to date training and supervision regularly. However records showed some supervisions and appraisals were out of date.
Staff told us they liked working at the service. They said they were able to ask the management team about additional training and raise concerns, staff told us they found the managers very supportive.
Staff supported people to engage in activities in the community and the service had an activities coordinator that would ensure activities were meaningful to the people living at the service, such as supporting people to find volunteering jobs.
Some staff one-to-one check-ins with managers are overdue, so less chance for feedback and growth.
records showed some supervisions and appraisals were out of date. The registered manager had identified this and was working with the management team to conduct out of date supervisions.
Medicine charts sometimes not filled out right and rules for handling meds not always followed, adding stress to shifts.
medicines charts were not always completed correctly and staff were not always following the services’ policies and procedures for receiving and returning medicines.
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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