Working at Pinkneys Road

Safeguarding alerts like a person's unexplained bruise weren't investigated for two months, missing chances to keep people safe.

One incident had been raised by a member of staff regarding a bruise on a person. This was not investigated or raised as a safeguarding until 2 months later when an audit was conducted.

Bosses' checks and audits failed to spot big issues like poor safeguarding handling and overdue staff meetings.

The provider’s monitoring systems had not always been effective as they had failed to identify and address the concerns we found during our inspection. Audits completed had not identified the concerns we found with safeguarding concerns, appraisal and supervisions.

Staff go without one-on-one meetings or performance reviews for years, so no real support for doing better at work.

There was no evidence of appraisals having taken place for some staff within the last 3 years. This was confirmed by the registered manager. Supervisions were due to take place on a regular basis, however some staff had not had a supervision for an extended period of time.