Working at Pinhay House Residential Care Home

Medicines were safely managed. Improvements... However, we saw some handwritten MAR charts, which had not been signed or checked... Fridge temperatures were monitored... although we found some gaps in the monitoring records.

There were enough staff to meet people's needs, with ongoing efforts to recruit staff. Any gaps in the rota were covered by existing staff working extra shifts, which provided continuity of care for people.

The service focused on 10 key areas of training, knowledge and skills development which included effective communication, dignity and respect and moving and handling. Staff had regular supervision to discuss any concerns and identify further training and development needs.

The service had an activity co-ordinator team which provided people with support with activities seven days a week. People enjoyed an art and craft activity during our visit. Relatives said, 'They keep people involved, active and doing things' and '[Person] is planting a pot, they loved gardening.'