Last updated: 10 February 2026
"Approachable management and supportive culture for staff, although basic activities and busy shifts hold it back."
Overall medicines were managed safely, and people received their medicines as prescribed. We found two gaps in medication administration records; the provider took immediate action.
Staff told us they were supported in their role by the manager and the management team. We observed staff morale was good.
Staffing levels were appropriate to meet the needs of people who used the service. We observed staff responding to people's needs in a timely manner, although staff were busy.
Staff received appropriate training, which was relevant to their role and people's needs. Staff were supported by the management team and received formal supervisions.
People and staff praised the management team and told us they were approachable and had an 'open door' policy.
A range of activities were on offer to keep people occupied, according to their individual interests. Activities were both communal and on a one to one basis.
Only basic activities like group and one-to-one sessions offered, no specialist programmes or activities coordinator to make the role more varied.
People had access to a range of activities when they were scheduled. Activities were both communal and on a one to one basis to ensure people were engaged in activities which were meaningful to them.
Staffing is adequate but staff are busy at times, so shifts can feel stretched.
We observed staff responding to people's needs in a timely manner, although staff were busy, and care was delivered in line with people's care plans.
Only standard training and supervisions, no specialist courses or funded qualifications for career growth.
Staff received appropriate training, which was relevant to their role and people's needs. Staff were supported by the management team and received formal supervisions where they could discuss their on-going development needs.
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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