Working at Pinfold Home

Unsafe medication practices like incomplete records and no hands-on staff training, plus not always reporting concerns about possible mistreatment.

People's medicines were not safely managed... Records to confirm... not consistently recorded... gaps in staff signatures... no practical training, nor were medicines administration competency assessments conducted; provider did not always take prompt and appropriate action... potential safeguarding matters (per 2019).

Training is basic mandatory only and not fully up to date, with more sessions still planned under new provider.

Records showed that staff had started to complete training in mandatory topics such as safeguarding, infection control and food safety. There was also a plan in place to deliver more mandatory topics for staff over the next few months.

Staffing is adequate and stable with long-serving team but training gaps mean skills coverage isn't complete.

Staff we spoke with had been working at the service for a number of years... sufficient numbers of staff were scheduled to ensure people had adequate support (2019/2023); staff had started to complete training... plan to deliver more mandatory topics.