Working at Pinewood Residential Home
33 Victoria Place, Budleigh Salterton, EX9 6JP
Operated by Elmwood Nursing Home Ltd
35 bedsNursing homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.6/10
Key Finding
"Enough staff meet needs quickly with engaging activities, but outdated training and unsafe medicines management hold it back."
Safety & Risk
2/10
✕
Medicines were not always managed safely. Medicines audits had failed to identify that medicated creams and powders had been left out in people’s rooms, were not always dated when opened and staff had not received training to apply medicated creams.
Staff Culture
4/10
!
Staff gave mixed feedback about the support they received in the form of supervisions and appraisals. One staff member told us, “No, no regular supervision and no-one really oversees it at all...” Another staff member said, “Yes, I do have regular supervision... Not sure how often it is just random...”
Staffing Levels
5/10
!
People told us there were enough staff to meet their needs and staff responded quickly when they needed care. One person told us, “There’s somebody here 24/7 and if you want to call night or day they come to you.”
Training & Dev
2/10
✕
the providers staff training matrix did not demonstrate that staff were receiving training every 2 years in subjects that would be considered mandatory... For example, the training matrix showed that 9 staff had not received training on fire safety and another 9 staff... had not received a fire safety training update since 2021.
Management
3/10
✕
The registered manager was also the registered manager of a sister service and split their time between the 2 services. The service did not have a deputy manager in post and management of the service when the registered manager was working at the other service, fell to the senior care staff on duty.
Programmes
5/10
!
Staff also promoted people’s mental health with regular activities, including exercise activities and trips. A relative... told us, "He was so depressed before... Every day there is something to do, their ethos is so good."
Points to consider
Staff miss regular training updates and supervisions, with no appraisals since 2022 and many lacking fire safety refreshers.
no staff received an appraisal since 2022. Supervision records show that only 2 staff had received a formal supervision in 2024... 9 staff had not received training on fire safety
Medication handling slips up, like medicated creams left out in rooms, not dated when opened, and no training to apply them.
medicated creams and powders had been left out in people’s rooms, were not always dated when opened and staff had not received training to apply medicated creams
Manager splits time between two homes with no deputy, leaving oversight gaps and staff feeling under pressure at times.
The registered manager was also the registered manager of a sister service and split their time between the 2 services. The service did not have a deputy manager in post... some staff felt... under pressure when the registered manager was not available
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews