Working at Pinewood Residential Care Home
96 Manford Way, Ilford, IG7 4DA
Operated by Sanctuary Care Limited
54 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Well-led by an approachable manager with an open culture and strong safety, although past staffing shortages on one unit."
Safety & Risk
8/10
✓
Staff had completed safeguarding training... Medicines were managed safely... incidents of falls at night had reduced as they had implemented strategies.
Staff Culture
7/10
✓
There was an open and honest culture where learning from mistakes was encouraged. Staff told us and meeting minutes confirmed incidents and areas for improvement were discussed openly.
Staffing Levels
6/10
✓
People told us there were enough staff to support them. We looked at rotas and spoke with staff and confirmed that there were usually enough staff to look after people.
Training & Dev
6/10
✓
We reviewed a training matrix and saw that staff were on track to receive all mandatory training. Staff told us training is very good and helpful.
Management
7/10
✓
People, their relatives and staff told us the service was well led by an approachable registered manager.
Programmes
6/10
✓
Activities were based on people's preferences and included regular outings, pet therapy and entertainers. Two activities coordinators showed all the events held throughout the year.
Points to consider
Staffing is usually enough to meet needs, but there was a past issue with shortages on one unit.
The only concern had been at a time where on one unit there were people requiring a lot of moving and handling but that was no longer an issue at the time of inspection.
Only standard mandatory training and supervisions with no specialist courses or funded qualifications.
Training included a mixture of online, classroom based and practical training. We reviewed a training matrix and saw that staff were on track to receive all mandatory training.
Regular activities like outings, pet therapy, bingo and entertainers, but no specialist programmes or innovative approaches.
People told us they enjoyed the activities... These included playing bingo, quizzes, regular entertainers and pet therapy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews