Working at Pinewood Lodge
Oxhey Drive, Watford, WD19 7HR
Operated by Quantum Care Limited
60 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Approachable leadership and positive staff culture shine through, but basic activities make evenings boring and staffing changes worry the team."
Safety & Risk
7/10
✓
Staff understood how to protect people from harm... Medicines were stored securely, and regular audits were completed... Risks to people's health and welfare were assessed and appropriate actions taken.
Staff Culture
7/10
✓
Staff morale was good, and staff told us they enjoyed working at the home. One staff member said, 'I love my job. I like to feel I am with my family'.
Staffing Levels
6/10
✓
People were supported by enough staff to respond to people's changing needs in a timely manner. Staff told us they felt there were enough staff to provide care safely.
Training & Dev
7/10
✓
Staff received an induction... training was updated regularly... Staff were able to further their knowledge by undertaking 'champion' roles... falls had reduced since the appointment of their falls champion.
Management
8/10
✓
People and staff told us that the registered manager was approachable and visible. One staff member said, '[Registered manager] is always available and will always help us when we need them to. I think they lead by example'.
Programmes
4/10
!
People told us they were generally happy with the activities provided but did say that activities were the usual ones provided, such as bingo or signing... evenings were usually boring and isolating at times.
Points to consider
Only basic activities like bingo and singing, so evenings feel boring and the role lacks variety beyond routine care.
People told us they were generally happy with the activities provided but did say that activities were the usual ones provided, such as bingo or signing... evenings were usually boring and isolating at times.
Staffing is adequate but staff worry about planned changes to shift deployment which might affect workloads.
However, all staff were concerned about planned changes to deployment in the home.
No evidence of low agency use or long team stability, so nothing extra to make workloads always unhurried.
People were supported by enough staff... Staff told us they felt there were enough staff to provide care safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews