Working at Pinetum
Valley Drive, Countess of Chester Health Park, Chester, CH2 1UA
Operated by Community Health Services Limited
45 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff feel valued in a positive culture with strong safety practices, but some agency staff cover shifts and group activities are limited."
Safety & Risk
7/10
✓
2021 targeted: 'We were assured this service was following safe infection prevention and control measures to keep people safe' all IPC assured; Per 2019: Good medicines 'accurate and easy to follow', safeguarding training, risks assessed, incidents analysed
Staff Culture
7/10
✓
Per 2019: 'positive and relaxed atmosphere [...] Staff understood the service's vision and felt valued. They told us they felt valued and trusted by the manager and provider' warm staff relationships observed
Staffing Levels
6/10
✓
Per 2019: 'Enough numbers of suitably qualified and trained staff were deployed to meet people's needs. [...] Most staff had been employed for several years [...] Some people commented on the use of agency staff but did not feel unsafe'
Training & Dev
6/10
✓
Per 2019: 'Staff training was ongoing with all routine updates for staff well monitored. Staff told us they were very well supported by the manager and the training plans in place. Some of these included training to support people using specialised equipment'
Management
6/10
✓
Per 2019 comprehensive inspection: New manager going through registration supported by deputy and seniors, quality assurance audits effective using feedback, people confident in leadership '(Manager and deputy) have always said come to me if there's a problem'
Programmes
5/10
!
Per 2019: 'there was a good range of activities planned [...] activities coordinators [...] devised a programme following input by people [...] difficulties in meeting people's social care needs in larger group settings [...] examples of individual activities planned'
Points to consider
Some agency staff cover shifts, so the team is not fully stable with all long-serving staff.
Some people commented on the use of agency staff but did not feel unsafe because of this.
Only standard training with routine updates and some specialist, no funded qualifications or career development.
Staff training was ongoing with all routine updates for staff well monitored [...] Some of these included training to support people using specialised equipment.
Activities programme with coordinator but group activities limited by residents' needs, no specialist or innovative approaches.
difficulties in meeting people's social care needs in larger group settings. There were examples of individual activities planned however, and these continued to be developed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews