Last updated: 10 February 2026
"Staff feel valued in a positive culture with strong safety practices, but some agency staff cover shifts and group activities are limited."
2021 targeted: 'We were assured this service was following safe infection prevention and control measures to keep people safe' all IPC assured; Per 2019: Good medicines 'accurate and easy to follow', safeguarding training, risks assessed, incidents analysed
Per 2019: 'positive and relaxed atmosphere [...] Staff understood the service's vision and felt valued. They told us they felt valued and trusted by the manager and provider' warm staff relationships observed
Per 2019: 'Enough numbers of suitably qualified and trained staff were deployed to meet people's needs. [...] Most staff had been employed for several years [...] Some people commented on the use of agency staff but did not feel unsafe'
Per 2019: 'Staff training was ongoing with all routine updates for staff well monitored. Staff told us they were very well supported by the manager and the training plans in place. Some of these included training to support people using specialised equipment'
Per 2019 comprehensive inspection: New manager going through registration supported by deputy and seniors, quality assurance audits effective using feedback, people confident in leadership '(Manager and deputy) have always said come to me if there's a problem'
Per 2019: 'there was a good range of activities planned [...] activities coordinators [...] devised a programme following input by people [...] difficulties in meeting people's social care needs in larger group settings [...] examples of individual activities planned'
Some agency staff cover shifts, so the team is not fully stable with all long-serving staff.
Some people commented on the use of agency staff but did not feel unsafe because of this.
Only standard training with routine updates and some specialist, no funded qualifications or career development.
Staff training was ongoing with all routine updates for staff well monitored [...] Some of these included training to support people using specialised equipment.
Activities programme with coordinator but group activities limited by residents' needs, no specialist or innovative approaches.
difficulties in meeting people's social care needs in larger group settings. There were examples of individual activities planned however, and these continued to be developed.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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