Working at Pinetrees

Staff were confident in the action that they should take if they felt people were at risk of harm. One member of staff told us 'If I ever have any concerns about someone's safety I report it straight away to the manager.'

Staff were encouraged through their supervisions and team meetings to share any concerns and these were addressed in a timely manner by the management team.

Staff received regular supervision from the registered manager to support them in their role. One member of staff told us 'I have done an NVQ since I started here and regularly have to refresh my mandatory training.'

The management team encouraged an open and reflective culture. Team meetings were used as an effective forum to share any learning from incidents or safeguarding investigations.

One person told us 'The staff take me out every day. I get to choose where we go and we get the bus together.'