Last updated: 10 February 2026
"Staff receive good training and enjoy open communication in a supportive culture, but staff retention and activities coordination need more attention."
Per 2020 IPC inspection: We were assured the service were following safe infection prevention and control procedures to keep people safe.
Per 2018 comprehensive inspection: Staff confirmed they had regular team meetings and they were encouraged to express their views. They told us communication was very good.
Per 2018 comprehensive inspection: Staffing levels were set to provide the level of support each person required.
Per 2018 comprehensive inspection: Staff received training and support to enable them to provide safe and effective care and support. Staff told us they were provided with all the training they needed.
Per 2018 comprehensive inspection: The registered manager and deputy manager provided good leadership and support to staff.
Per 2018 comprehensive inspection: People led full and active lives. They engaged in a wide range of activities based on their personal choices.
Staff numbers match what residents need but nothing said about staff sticking around long-term or using few agency workers.
Staffing levels were set to provide the level of support each person required. (Per 2018 comprehensive inspection)
Daily outings, crafts and games keep things varied but no dedicated activities lead or special therapy programmes mentioned.
They planned their activities for the week with the staff, and pictures were used to display them on a board. (Per 2018 comprehensive inspection)
Managers offer solid leadership and support but not hands-on like working shifts with you or pushing fresh ideas.
The registered manager and deputy manager provided good leadership and support to staff. (Per 2018 comprehensive inspection)
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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