Working at Pinehurst Rest Home

Systems and processes for the management of people's medicines were robust. Staff had a good understanding of their roles and responsibilities in relation to safeguarding and received training in this area.

Staff told us they were happy and felt the culture in the organisation was positive. One staff member said, 'There is a lot of improvement here now. We do our best to look after our residents and make them happy.'

Suitable numbers of trained and competent staff were deployed in order to meet people's care needs. People and relatives told us they always found there to be enough staff on duty.

Per 2019 comprehensive inspection: New staff received an induction into working at the service. This was complimented by regular supervision and appraisals for new and all staff.

People and their relatives spoke very positively about the manager. One relative told us, '[Manager] will do anything to help and she listens to what you say.' Another relative told us, '[Manager] is absolutely brilliant and full of life.'

Per 2019 comprehensive inspection: There was a schedule of activities carried out by several different people and live singers came in every Saturday. People said, 'I like the activities, the music and the quizzes'