Working at Pinehurst Residential Home
1-2 Haldon Terrace, Dawlish, EX7 9LN
Operated by Pinehurst Partners Limited
20 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff love the family-like culture and strong safety practices, but basic activities and uncertain staffing stability hold it back."
Safety & Risk
8/10
✓
Staff received training in safeguarding adults. They were aware of their responsibilities to protect people... Medicines were managed safely, and people received their medicines as prescribed.
Staff Culture
8/10
✓
Staff told us how much they enjoyed working at the home... One said, 'I love it here. We have a great relationship with people. The staff genuinely care about people's wellbeing.' Another said, 'It's like a second home here, like family.'
Staffing Levels
6/10
✓
There were sufficient numbers of staff employed to ensure people's needs were met. Staff had time to sit and engage people in conversation and to support people's involvement in social activities.
Training & Dev
7/10
✓
Staff received the training and support they required to do their job. This included health and safety topics as well as topics relating to people's mental health needs. Staff were knowledgeable and competent. New staff were provided with induction training and supported to undertake the Care Certificate.
Management
7/10
✓
People, relatives and staff said the home was well managed. A relative told us, '[name of assistant manager] manages her team well. They're lovely, all of them.'
Programmes
5/10
!
People continued to be supported to lead full and active lifestyles, follow their interests, and take part in social activities. People were supported to have a presence in the community, and we saw people coming and going freely to the local town.
Points to consider
Just basic outings to town and following interests, no activities coordinator or special programmes to vary the job.
People continued to be supported to lead full and active lifestyles, follow their interests, and take part in social activities. People were supported to have a presence in the community, and we saw people coming and going freely to the local town.
Staffing is sufficient for needs with time to chat to residents, but no details on agency use or long-serving team.
There were sufficient numbers of staff employed to ensure people's needs were met. Staff had time to sit and engage people in conversation and to support people's involvement in social activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews