Working at Pinehurst Care Home

Medicines were safely managed, and people were protected from abuse because staff knew who to report any concerns to. Staff understood the signs to watch for that might indicate abuse was occurring.

Staff confirmed their views were valued and they felt part of a team. One staff member said, 'I would not have worked here as long as I have if I did not feel we were doing the best for residents and the teamwork.'

There were sufficient staff with the right skills and support to enable people's need to be met in a timely way. Staff confirmed they were able to meet people's needs with the staffing levels they had.

Staff confirmed they had received regular training, support and supervision. This enabled them to discuss their role and training needs.

The registered manager was completing weekly and monthly audits... The provider had been more proactive in the whole quality assurance process.

The service had employed an additional activities person... Some of the most popular activities had been cooking sessions and chair exercises.