Last updated: 10 February 2026
"Staff feel valued and part of a strong team with safe medicines management and abuse protection, but staffing gaps rely on off-duty cover or the manager."
Medicines were safely managed, and people were protected from abuse because staff knew who to report any concerns to. Staff understood the signs to watch for that might indicate abuse was occurring.
Staff confirmed their views were valued and they felt part of a team. One staff member said, 'I would not have worked here as long as I have if I did not feel we were doing the best for residents and the teamwork.'
There were sufficient staff with the right skills and support to enable people's need to be met in a timely way. Staff confirmed they were able to meet people's needs with the staffing levels they had.
Staff confirmed they had received regular training, support and supervision. This enabled them to discuss their role and training needs.
The registered manager was completing weekly and monthly audits... The provider had been more proactive in the whole quality assurance process.
The service had employed an additional activities person... Some of the most popular activities had been cooking sessions and chair exercises.
Staff numbers are enough to meet needs, but off-duty staff or the manager cover gaps when someone calls in sick.
Any gaps in the staff rota due to sickness were filled by off duty staff or the registered manager helping out.
Staff get regular training and supervision, but no specialist courses or funded qualifications are mentioned.
Staff confirmed they had received regular training, support and supervision.
There is an activities coordinator with cooking and chair exercises, but nothing specialist or innovative to vary the workday.
Some of the most popular activities had been cooking sessions and chair exercises.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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