Working at Pine Trees Care Centre
15 Horsepool Road, Hayle, TR27 5DZ
Operated by St Philips Care Limited
35 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Approachability of managers and a proud family-like culture where staff feel valued, although training lacks specialist courses and activities are standard quizzes and games."
Safety & Risk
8/10
✓
Safeguarding processes were in place to help safeguard people from abuse. People received their medicines in a safe way. The provider used an electronic medicine system... issue addressed promptly.
Staff Culture
8/10
✓
Staff were very motivated by and proud of the service. They told us they felt valued and were well supported. The culture within the service was open... viewed Pine Trees Care Centre as a 'big family'.
Staffing Levels
7/10
✓
The service did not use agency staff. Staff absences were covered by existing staff and management. The majority of staff we spoke with said staffing was satisfactory.
Training & Dev
6/10
✓
Staff told us that they had received the training they needed to meet people's needs safely and effectively. The training matrix tracked staff training and this ensured all staff received the training and updates needed.
Management
8/10
✓
People, relatives and staff were all positive about the management team. Comments from people included '[Managers name] is approachable, he runs a good ship'.
Programmes
6/10
✓
Per 2019 comprehensive inspection: An activities organiser worked Monday to Friday, from 9-3. A full range of activities was offered such as quizzes, ball games, baking and some trips out.
Points to consider
Staff get the standard training they need with a tracking system, but no specialist courses or funded qualifications to build skills.
Staff told us that they had received the training they needed to meet people's needs safely and effectively. The training matrix tracked staff training and this ensured all staff received the training and updates needed.
An activities coordinator runs quizzes, games, baking and trips, but nothing more innovative to make shifts varied and fun.
Per 2019 comprehensive inspection: An activities organiser worked Monday to Friday, from 9-3. A full range of activities was offered such as quizzes, ball games, baking and some trips out in the service's minibus.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews