Working at Pine Tree Court Care Home

No permanent manager in post, so leadership oversight has gaps like missing safeguarding audits.

At the time of the inspection there was no registered manager, and the service was being overseen by 2 new managers.

Staff lack training for dementia, learning disabilities, and distressed behaviours, so skills don't match needs.

Staff did not always receive training appropriate to their role, for example, staff were not trained in supporting people with learning disabilities.

No activities programme or coordinator delivering yet, so the role is mostly routine personal care.

There was no visible activity planner or calendar for the day, week or month and no schedule of activities.