Working at Pine Park House

People were protected from abuse by staff who were aware of the different types of abuse. Staff felt confident any concerns reported would be listened and responded to. The registered manager encouraged staff to report incidents and to learn from errors.

Staff were motivated and enthusiastic about their work. They worked well together as a team to support people and felt valued for their contribution. Staff demonstrated a real sense of pride in the service.

Staff received regular training to make sure their knowledge was up to date. One staff member praised training on supporting people with autism. Another said, 'We go on every course imaginable.'

The registered manager had an open and accessible management style and led by example. Staff expressed confidence in the registered manager and their deputy, who they said were open and easy to talk with.