Working at Pine Lodge
13 Hazeldene Road, Weston Super Mare, BS23 2XL
Operated by Orchard Care (South West) Limited
22 bedsResidential homesHomecare agencies
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel valued and supported by an approachable manager, but medicine storage sometimes got too warm without prompt action and recruitment files had gaps."
Safety & Risk
5/10
!
Temperatures of medicine storage areas... had exceeded the optimum maximum temperature on some occasions without action always being taken.
Staff Culture
8/10
✓
Staff were proud to work for the provider and felt valued... 'I love going to work. I feel supported.'
Staffing Levels
6/10
✓
Staffing levels had been increased... 'Definitely got enough staff now.'
Training & Dev
7/10
✓
Staff received regular support through supervision... Regular training was arranged including recent dementia and continence training.
Management
8/10
✓
People spoke highly of the registered manager... '[The registered manager] is helpful, friendly and easily approachable.'
Programmes
6/10
✓
People enjoyed the activities facilitated... observed playing board games, doing a puzzle, singing activities, church outings.
Points to consider
Medicine storage areas sometimes got too warm without staff always fixing it straight away.
the medicine fridge and trolley had exceeded the optimum maximum temperature on some occasions during February 2020 without action always being taken.
Some staff recruitment files had gaps like unexplained work history and missing proof of name changes.
a full employment history, including gaps in employment had not always been clarified. Two staff members change of name had not been evidenced.
Activities are regular but basic like games and outings with no specialist programmes or dedicated coordinator.
People told us they enjoyed the activities facilitated at Pine Lodge... board games together, doing a puzzle and socialising... church.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews