Last updated: 9 February 2026
"Staff get good training and supervision in an open culture where everyone feels valued, but staff shortages and heavy agency use mean fewer activities."
Risk assessments did not always give clear directions on how risks were to be managed. One person's support plan had contradictory guidance on the steps to follow in response to... an epileptic seizure.
The registered manager promoted an open and welcoming culture. People using the service, relatives and staff felt valued and supported.
Staffing had been affected due to staff leaving and difficulties in recruiting to vacant positions. This had resulted in the regular use of agency staff.
All staff were required to complete a full mandatory training programme which reflected the needs of the people that used the service. Staff received one to one supervision.
Internal audits had not identified important information was lacking in the care records... The provider had failed to ensure effective governance systems were in place... breach of Regulation 17
Not having a full team of regular care staff meant people were not always supported to follow their hobbies and interests. Feedback highlighted... a decrease in activities.
Not enough permanent staff and too much use of agency workers, so shifts feel stretched and there are fewer outings.
Staffing had been affected due to staff leaving and difficulties in recruiting... regular use of agency staff. Relatives... 'never enough staff'
No proper activities programme or coordinator, so the job is mostly routine personal care with little variety.
Not having a full team of regular care staff meant people were not always supported to follow their hobbies and interests... decrease in activities taking place
Risk plans are sometimes unclear or not updated, like conflicting advice on handling seizures.
One person's support plan had contradictory guidance on the steps to follow in response to the person experiencing an epileptic seizure
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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