Working at Pine Lodge

Bosses do their own checks but missed some problems the inspectors found.

The service had governance processes in place and completed internal quality checks and audits, however these had not independently identified some of the points found during the inspection.

Enough staff usually but they use agency workers when someone is off sick, and staff say it affects consistency for residents.

Staff told us there was always enough staff on shift, however, they told us that sickness or absence was covered by agency staff which they felt impacted on consistency for people staying at the service.

No activities coordinator or special programmes, just basic support for day services, college, outings and gardening.

People staying at Pine Lodge participated in activities and maintained attendance at college, day services and community hubs. Staff supported people with activities at weekends, with use of the service's own transport.