Working at Pine House
14 Shelborne Road, London, N17 9YH
Operated by Connifers Care Limited
3 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Approachable leadership and positive supportive culture, although staffing lacks strong staff retention and low agency use."
Safety & Risk
8/10
✓
Staff were knowledgeable about types and signs of abuse... Risks... were appropriately managed... Medicines administration records were appropriately completed... The registered manager learnt lessons... when things went wrong.
Staff Culture
8/10
✓
Staff told us they felt well supported... 'I enjoy working here. Yes, very supported, we work very well as a team...' We observed an open and positive culture in the home where people and staff were able to voice their opinions...
Staffing Levels
6/10
✓
People, relatives and staff told us there was sufficient staffing in place to provide safe care. A person said, 'There is always enough staff.'
Training & Dev
7/10
✓
Staff were provided sufficient induction, specialist and refresher training... Staff told us they found the training was varied and useful. '[We have lots of training in dealing with behaviours...] I have completed the Care Certificate training...'
Management
8/10
✓
People and relatives told us the registered manager was approachable and dedicated... Staff told us they were well supported by the registered manager. A staff member said, '[Registered manager] is great... He is very approachable. [I] feel valued...'
Programmes
7/10
✓
Each person had a weekly activity plan of physical, sensory, individual and group activities... we saw people were supported with indoor and outdoor activities... cycling session... prepared a birthday party... community recycling project.
Points to consider
Staffing is adequate and enough for safe care, but no details on low staff turnover or no agency use.
People, relatives and staff told us there was sufficient staffing in place to provide safe care. A person said, 'There is always enough staff.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews