Working at Pilton House Trust
Pilton House, Barnstaple, EX31 1PQ
Operated by Pilton House Trust
28 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"Staff feel valued in a supportive family-like culture with strong training and safety practices, although activities lack innovation and variety."
Safety & Risk
9/10
✓
2021 targeted inspection: Assured on all IPC aspects including preventing infections, PPE use, testing, cleaning schedules, ventilation, outbreak management; staff trained on donning/doffing
Staff Culture
8/10
✓
Per 2017 comprehensive inspection: Staff said 'It's the best and most supportive place I have worked' and 'It's lovely here we work well as a team'; 'like we are all family'
Staffing Levels
7/10
✓
Per 2017 comprehensive inspection: 'Any gaps in staffing were met by existing staff which has meant that the service has not needed to use agency staff'; people and relatives said there were enough staff who responded promptly
Training & Dev
8/10
✓
Per 2017 comprehensive inspection: Full time training manager and in-house programme with ambassador roles for topics like infection control, diabetes, end of life care; staff supported to Diploma in Health and Social Care, regular supervision and appraisals
Management
7/10
✓
Per 2017 comprehensive inspection: Staff said 'It's an open door here, there are no closed doors. The registered manager is always available and listens and responds'; relatives told us 'I can talk to the manager or staff at any time'
Programmes
6/10
✓
Activities coordinators hours enhanced to cover weekends with good range to suit interests (2021); per 2017: three activity coordinators arranged regular events including quizzes, sing-alongs, keep fit, one-to-one time
Points to consider
Only regular group activities like quizzes, sing-alongs and one-to-one sessions with coordinators, nothing innovative or specialist to make the job more varied.
Per 2017: Activities available included a service of remembrance, quizzes, cards, keep fit and sing-alongs. For those people who were not able or did not wish to join in the group activities, one to one time was spent with staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews