Working at PILS Care
Phoenix Road, Chatham, ME5 8RU
Operated by Mrs Della Averley
3 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Stable staff team and hands-on provider leadership ensure consistent care, although activities lack a dedicated coordinator for more variety."
Safety & Risk
7/10
✓
There were systems and processes to safeguard people from the risk of abuse. Staff undertook training in how to recognise what constituted abuse and poor practice.
Staff Culture
7/10
✓
Staff felt supported through regular communications, supervision sessions and staff meetings. They said the provider was available for guidance and support when they needed it.
Staffing Levels
8/10
✓
People were supported by a small, stable staff team to ensure consistent care. The staff team consisted of three staff members. The provider and senior carer had consistently supported the people at the service for many years.
Training & Dev
7/10
✓
Staff were encouraged to further their learning. A senior staff member had achieved a Diploma in Health and Social Care level three and had commenced level four.
Management
8/10
✓
The provider worked as part of the care staff team. They used systems to regularly check the safety and quality of the service, which included feedback people and relatives.
Programmes
6/10
✓
People took part in a range of activities that met their individual needs. They had a structured programme which included time at home to take part in daily living skills.
Points to consider
Structured activities like college and volunteering but no dedicated coordinator or specialist programmes to make the role more varied.
People took part in a range of activities that met their individual needs. They had a structured programme which included time at home to take part in daily living skills.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews