Working at Pilling Nursing Home
Smallwood Hey Road, Preston, PR3 6HJ
Operated by Pilling Care Ltd
32 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive management and positive culture where staff feel valued, alongside excellent safety, but staffing stability and activities lack specialist support."
Safety & Risk
8/10
✓
2022 targeted inspection: assured provider preventing infections, using PPE safely, testing staff and residents, hygiene practices, outbreak management; per 2018: safe medicines management, safeguarding procedures, risk assessments reviewed
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: staff said 'I absolutely love working here and enjoy my role. I feel trusted and valued by the manager'; relatives described staff as 'professional and dedicated team'
Staffing Levels
6/10
✓
Per 2018: 'number and skill mix of staff was sufficient... staff had time to spend socially... requests dealt with promptly'; 2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: staff received mandatory training including safeguarding, MCA, moving and handling, medication, dementia care training; working towards care certificate and national qualifications
Management
7/10
✓
Per 2018 comprehensive inspection: registered manager in place, staff felt supported and valued by the manager, 'The manager is approachable and makes herself available at all times. Her open door policy is most acceptable.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: 'wide range of interesting and innovative activities... reminiscence session which was well attended'; dementia-friendly features like bus stop, fidget boxes, sensory displays
Points to consider
Staff numbers meet needs and requests get answered quickly, but no details on team stability or agency use, and COVID staff pressures needed special fixes.
Per 2018: 'number and skill mix of staff was sufficient... requests dealt with promptly'; 2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'
Staff get standard training like dementia and safety topics plus some qualifications in progress, but no extra specialist courses or funded career development.
Per 2018: 'staff had completed or were working towards national care qualifications... dementia care training... Training provided... including safeguarding, health and safety, Mental Capacity Act (MCA) 2005, moving and handling'
Some varied activities like reminiscence and sensory features exist, but no activities coordinator or named specialist programmes to enrich the daily role.
Per 2018: 'wide range of interesting and innovative activities... reminiscence session... fidget boxes with percussion instruments and various sensory objects... display... of a garden shed, telephone box'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews